Terms and Conditions of Purchases
The "Terms of Use of the Online Store" along with the "Terms and Conditions of Purchases," the "Privacy Policy," and the "Cookies Policy" apply to any use of this website and any sale of products made through the website www.pilianidis.gr of the private enterprise of the trader-seller, IRAKLIS IAKOVOS PILIANIDIS, with VAT number 138118428 – Tax Authority of Ptolemaida, located in Ptolemaida, 48 Vasileos Konstantinou Str., under the trade name "Pilianidis Electronics," hereinafter referred to as BUSINESS. The business website constitutes an online store for the formation of distance contracts, as defined by Law No 2251/1994, as amended, codified in a single text, and in force (Ministerial Decision 5338/2018). General users of the above-mentioned online store’s website will hereinafter be referred to as CUSTOMERS/CUSTOMER.
TERMS AND CONDITIONS OF PURCHASES
The user of the online store, hereinafter referred to as the CUSTOMER, to successfully complete an order, must register on the online store before starting the order submission process. To register or log in, the CUSTOMER is required to provide their full name, shipping address, contact phone number, and email address. This information remains strictly confidential and is never shared with third parties, individuals, businesses, or companies. If at any time the CUSTOMER wishes to cancel their registration on the website, they can do so by sending a relevant email to info@pilianidis.gr, requesting deletion or modification of their registration. The CUSTOMER is responsible for the accuracy and completeness of the personal details they enter in their account on the online store. The BUSINESS has no right to unilaterally alter the personal details submitted by the CUSTOMER.
1st Step: Submission of the electronic order – Proposal for purchasing products
The order of products is submitted by completing and sending the order form on the online store via the "complete order" option in the CUSTOMER’s online shopping cart. Before submitting the order, the CUSTOMER acknowledges the terms related to the sale of products and selects the activation of the "I have read and accept the Terms and Conditions of Purchases" checkbox. By doing so, the CUSTOMER explicitly and unreservedly confirms that they have fully reviewed the following information before submitting the order:
The submission of the order to the BUSINESS constitutes a proposal for purchasing the ordered goods and a declaration of acceptance of all charges described in the order.
2nd Step: Confirmation of the electronic order receipt – Drafting of the sale
The BUSINESS is not committed until the CUSTOMER receives confirmation of receipt, as described below.
The order is considered received by the BUSINESS when the CUSTOMER receives relevant confirmation. Updates about the order status appear in the CUSTOMER's individual account and are sent via email to the email address registered by the CUSTOMER during their registration on the online store. The CUSTOMER must verify their submitted order and immediately notify the BUSINESS in writing within 24 hours of submitting the order proposal for any errors; otherwise, the order details as submitted will be applied and will become part of the final sale agreement.
As long as the BUSINESS ascertains the availability of the product and the absence of any errors in the online store regarding product prices, features, etc., it will confirm the acceptance of the order with a related email. This email will explicitly confirm the content of the order, the total price, as well as any other charges and required expenses, and the estimated delivery time, as it was announced to the CUSTOMER before the submission of the order. The order is considered binding, and the sale is considered as drafted and generates claims for both parties (CUSTOMER - BUSINESS) only after the CUSTOMER receives the as above described email with the relevant confirmation.
The CUSTOMER can be updated about the progress of the order through the BUSINESS's contact details, as listed on the online store.
In case of incorrect shipment of not-ordered products, the unreserved receipt or failure to inform the BUSINESS and return of the products cannot be considered as consent, acceptance, or intention to purchase them. If the BUSINESS requests the return of these products and the CUSTOMER delays returning them for more than seven (7) calendar days, their refusal constitutes a declaration of intention to purchase the items, and the order is considered confirmed, with the CUSTOMER obligated to pay their value.
The CUSTOMER receives information about the availability of products through indications provided on the product page of the online store. The BUSINESS reserves the right to not accept the order if the products are unavailable at the time of the order. In such a case, the BUSINESS may decide not to accept the specific order, and thus, the sale is not complete. Any payments will be refunded to the CUSTOMER without undue delay, using the same method the CUSTOMER chose to pay for their order.
The BUSINESS will notify the CUSTOMER about the delivery time of their order depending on the circumstances. In any case, the BUSINESS is obliged to deliver the order within thirty (30) days at the latest from the time the sale is completed, in accordance with the provisions of Law No 2251/1994 (Ministerial Decision 5338/2018). However, the BUSINESS reserves the right to update the CUSTOMER in case of subsequent reasons that make the product unavailable or a possible new delivery time if there are delivery delays. If the CUSTOMER considers that the delay makes the transaction unprofitable, they have the right to unilaterally cancel the order by sending a written notification to info@pilianidis.gr. If the order is canceled and the sale agreement is terminated, the BUSINESS must refund all amounts paid by the CUSTOMER without undue delay.
Pickup from the physical store: If the CUSTOMER opts for picking up their order from the BUSINESS's physical store, they will be informed about the estimated pickup time of their order when the order confirmation is received. The CUSTOMER is obliged to pick up their order within five calendar days from the receipt of the relevant notice, either electronically or by phone. If the CUSTOMER does not pick up the product within five (5) calendar days, the BUSINESS reserves the right to withdraw from the sale. For order pickup, the CUSTOMER must present the order confirmation (order code) and the pickup notice. After receiving the products, the risk is transferred to the CUSTOMER, who must check the products at the time of pickup, as their signature confirms they have received the products correctly as agreed. Pickup from the physical store is free of charge.
Delivery to the place designated by the CUSTOMER: If the product is shipped to the address chosen by the CUSTOMER, it will be delivered to an external partner – courier service (Geniki Taxydromiki). Shipping costs are calculated based on the CUSTOMER's order and the details provided below. For receiving the order, the CUSTOMER will need to present the requested details to the external partner – courier service. After receiving the products, the risk is transferred to the CUSTOMER, who must check the products at the time of delivery. If the CUSTOMER does not receive the product within ten (10) days, despite the related courier notice, the BUSINESS has the right to withdraw from the sale. If the CUSTOMER does not pick up the products, and as long as the chosen payment method is cash on delivery, then the specific CUSTOMER will be considered undesirable for the BUSINESS, which is in no way obligated to cooperate with them again.
Shipping Costs:
Free shipping for orders over €70.00 and with a total weight of up to 2 kg.
In all other cases, the shipping cost is €3.70 for products with a total weight of up to 2 kg. For each additional kilogram, there is an additional charge of €1.00.
Delivery Time:
The delivery time for the products is determined at the time of the order depending on availability, and is confirmed upon acceptance of the order by the BUSINESS. The maximum delivery time is thirty (30) days from the time of order confirmation, unless there is a special different agreement between the parties confirmed in writing or by email. For remote areas, the delivery time is extended accordingly. Shipments are not made on Saturdays, Sundays, and National and Local holidays (Ptolemaida).
Force Majeure: The BUSINESS is not responsible for delays in the execution of the order (including delivery) caused by circumstances beyond its control or due to force majeure. In such cases, the BUSINESS is entitled to an extension of time for execution. Indicative examples of force majeure include strikes, terrorist actions, supplier issues, transportation or production problems, currency fluctuations, government actions or legislation, and natural disasters. If such incidents last more than two (2) months, the sales contract may be terminated by either party without compensation. If the CUSTOMER decides that they no longer have an interest in the order’s execution, they are entitled to terminate the sales contract, and the BUSINESS is obligated to refund the amount paid, including any other payments made under the sales contract.
Cash on delivery (additional charge of €1.30).
Payment by credit/debit card (Visa, Mastercard) in a secure transaction environment provided by Eurobank.
Bank deposit/transfer.
Any delivered products remain the property of the BUSINESS until the full and final payment has been made.
The CUSTOMER has a legal right to withdraw and can return the products purchased from the online store without providing any reason, within fourteen (14) days from the receipt of their order. Specifically, the CUSTOMER has the above-mentioned right of withdrawal and product return, without any special justification, under the following terms and conditions:
The above right does not apply to defective products or products lacking agreed-upon qualities, which are covered by their respective warranties. The CUSTOMER must promptly notify the BUSINESS of any defect, and they are entitled to have the product repaired or replaced with an identical product of equal value or, in case of unavailability, with another new product of similar quality and price, but not a refund. In this case, the return shipping will be covered by the BUSINESS, provided the return is made within fourteen (14) days from receipt. If the return occurs after the fourteen (14) day period, the shipping costs will be borne by the CUSTOMER. The maximum coverage period for defective products is the warranty period provided by the manufacturer or the importer.
If the returned product is found to have been damaged or defective due to improper use by the CUSTOMER, it will not be repaired or replaced, nor will it be returned to the CUSTOMER. Instead, after communication between the BUSINESS and the CUSTOMER, the product may be sent back to the CUSTOMER at their expense or replaced or repaired under a new agreement, in which case the shipping costs incurred by the BUSINESS will be included in the total charge according to the above.
The BUSINESS guarantees the proper functioning of its products.
All products sold on the online store are free from any legal or actual defects. Products that have been modified, repaired, installed, or added to by the CUSTOMER are excluded from this warranty. The warranty does not apply to products damaged during transport or due to improper or inappropriate use.
The warranty is provided for a limited period, as indicated in the product’s detailed specifications. After this period, repair or replacement is possible for an additional charge following a new agreement with the customer.
The warranty is valid according to the manufacturer's terms from the date of purchase and allows for free repairs under the following conditions:
The personal data collected from CUSTOMERS is necessary for executing the BUSINESS’s contracts and/or for meeting its tax, administrative, and legal obligations. For more information on the processing of personal data and the exercise of rights, see the Privacy Policy.
The applicable Law is the Greek and European Law. Any disputes arising from the general contractual relations between the BUSINESS and CUSTOMERS will be resolved by the competent courts of Ptolemaida and Kozani.
All notices must be made in writing by any means, either electronic or physical.
Each order signifies full acceptance of the Terms and Conditions of Purchase and the Terms of Use of the Online Store, the Privacy Policy, and the Cookie Policy without any reservations regarding these terms and any special agreements between the parties.
The BUSINESS reserves the right to cancel or suspend the entire order or its delivery, regardless of its nature or execution level, in the event of non-payment or partial payment of any amount owed by the CUSTOMER, or in cases of fraud during payment or fraud attempts related to the use of the online store website.
All orders, including taxes, mandatory fees, and other expenses are payable in Euros. Any overdue amounts will accrue interest at the statutory rate from the date of payment delay.
Before placing an order, the buyer declares that they have full legal capacity to enter into a contract according to these Terms and Conditions. The BUSINESS is not responsible for verifying the legal capacity of CUSTOMERS. Therefore, if a person lacks the legal capacity to order products from the online store, their legal guardians (parents, guardians) will be responsible for the order and, especially, its payment.
The information provided on this website is provided without warranty of any kind, especially as far as its accuracy, completeness, timeliness, non-infringement, availability, or reliability are concerned. The same goes for the products, accessories, and services that appear on the online store’s website, or the appropriateness of application that the buyer guesses. The BUSINESS cannot be held responsible for products sold if they do not comply with the instructions for use.
If one or more of these terms is deemed partially or totally invalid under applicable law, then the invalid terms will not be part of the contract, and the remaining terms will still apply. These terms are considered essential by the parties, and they agree to abide by them and waive their right to challenge any of them.
